Attempting Reason
The flight attendant remained composed despite Brenda’s outburst and calmly explained, “I understand your discomfort, but these seat assignments exist for a reason.” Her professionalism was unwavering, even as Brenda muttered under her breath, attempting to interrupt. “Airline seating policies are in place to ensure everyone’s comfort and safety,” the attendant continued with poise. As she spoke, a sense of calm slowly began to settle over the area, though an undercurrent of tension still lingered in the air.
Attempting Reason
Reassuring Jacob
While the attendant spoke with Brenda, I knelt beside Jacob and gently touched his shoulder. “Hey, buddy, look at me. We’re handling it,” I murmured, brushing a strand of hair from his forehead. Seeing him so unsettled, caught in a situation beyond his control, made my heart ache. But when he gave me a small, trusting nod, it was enough to steady my resolve. I knew I needed to stay calm and patient—for him—while trusting the flight crew to resolve the situation.
Reassuring Jacob
