Kirk Alexander is a man of the age of 48 who resided in Salem, Oregon. His most loved food is pizza. Alexander has been eating Domino’s Pizza every day for almost 10 years. However, one day Alexander did not order. The employees at Domino’s were truly shocked when they uncovered the reason why!
Sarah Fuller said, “he orders every day, every other day.” She is the general manager at his Domino’s branch. “His order pops up on the screen because he orders online. So we see it come across the screen and we’re like, ‘Oh, Kirk’s order.’”
Speaking to a couple of his neighbors, they said, “I knock on the door every once in a while but sometimes he answers,” Robert Lalonde said, who lives across the street. “Very seldom does he ever answer the door.”
“He’s a pretty good guy – kind of stayed away from everybody,” said Ben Theodoriches, another neighbor. “He’s come over a couple of times and helped us fix computers and, you know, he’s just good at that.”
When it comes to familiarity, Sarah said, “Our delivery drivers he knows really well, because obviously he has conversations with them at the door.” It makes sense, seeing as Kirk ordered almost every day.
11 Days With No Order
However, his order suddenly stopped coming through for a few days and it left them with a terrible feeling. At first, they thought he possibly had been on a trip, visiting his friends and family or even a business excursion.
A Friend To The Employees
More and more time passed. Fuller was stopped by a few of the delivery drivers, they too had become aware that Alexander had not placed an order in quite some time. Fuller went on to check the system and noticed that it had been 11 days since his last order.
Enjoyed Each Item
She knew something was not right… Since he had been such a loyal customer for years, the staff were well acquainted with him and knew him as a friendly, nice, and quiet man. “He orders all the time, so we know him,” said Fuller.
He was not only their friend but some even saw him as family. He was so well-known that staff members knew his trips were never so long. Could it be possible he had moved on to another pizza place? That he was over Domino’s?
“Kirk is a very well-known customer, but he doesn’t have a regular order – he’ll order anything from pasta or pizza to sandwiches or wings. It’s never the same thing every time.” Well, it is clear that he was enjoying a variety of items and he was in the habit of eating from Domino’s.
Reaching Out To 911
Employees became increasingly worried that there was another reason behind him not ordering and it was salty… Finally, Fuller decided to send an employee to check up on their beloved and loyal customer.
Calling For Help
Tracey Hamblen, a delivery driver, was tasked with this. Tracey walked up to the front door and he noticed that the lights were on within the household. As he moved closer, sounds from the television were present.
“He wasn’t answering his door but there were lights on,” Fuller said, “and you could hear the TV playing,” Fuller said on Good Morning America. They had tried calling Kirk several times but it went straight to voicemail, so they decided to just call 911.
Making The Decision
“He came back to the store and that’s when we went ahead and decided to place the 911 call.” All the same, the workers were all on edge. “Kind of scared, worried,” Fuller said. “What happened? What was going on?”
He knocked on the door of the house. No one answered. Hamblen continued knocking, but there was still no answer. He decided to call Alexander, the call went to voicemail immediately. He felt something was strongly wrong- he eventually returned to the restaurant and talk to his co-workers about the situation.
Sigh Of Relief
Surely, someone would have an idea. Once discussing the situation with the rest of the staff, Hamblen decided to call 911. He started, “Well, I need some help on what to do, it could be an emergency.”
A Humbling Experience
“This is Domino’s Pizza and we have a customer that usually orders like every night from us. And he hasn’t ordered in 11 days.” The operator got all the details and contacted the Marion County sheriff’s department.
Explaining The Situation
Hamblen explained to the operator on the other end of the line that Kirk hadn’t ordered pizza in 11 days, something that has never happened in the 10 years he’d been ordering from the fast-food branch.
The sheriff sent his deputies to Alexander’s home, uncertain of what they would come across. As the police arrived at the house, they approached the door and knocked as they shouted his name time and time again.
Sarah said: “I guess they could hear him inside, yelling for help. So they broke down the door and the paramedics got in and got him down to the hospital.” According to previous reports, Kirk has suffered from minor strokes in the past.
Shockingly, they heard a response. They knew that sound- someone was calling for help. They broke down the door and scurried in to find him spread on the floor. They radioed for an ambulance, as it arrived on the scene they took Alexander to a nearby hospital.
Found At Last
And so, the officers went on to break down his front door, only to find Alexander on the floor “in need of immediate medical attention.” If they would have waited just one day, they could have been too late.
It seemed as though he had suffered a stroke, thankfully the paramedics were able to stabilize him. However, there was a ton of uncertainty, and no one that had witnessed the situation and could inform them for how long he had been down for.
Thankfully, they had found him just in time, and doctors were able to save his life. Alexander was going to make a full recovery. The staff at Domino’s were ecstatic to hear the good news. “We’re like a family here, and we were glad we were able to do something to help. We hope he’s able to fully recover from this,” said Fuller.
“We want to give him flowers, cards,” Seiber said, “hopefully help him recover faster knowing that people do care about him.” It’s so uplifting to see how people are willing to help each other in times of crisis.
“The first day we saw him he was a little out of it, just yes and no questions, and then I went back on Monday and he was doing a lot better,” Seiber went on. “We saw him yesterday and he had been moved to the rehabilitation center at the hospital and he was saying a little bit more.”
She added, “He’s still really tired but he seems to be doing a lot better and making a recovery.” Jenny Fouracre, director of public relations at Domino’s headquarters in Ann Arbor, Michigan, told said that the store’s efforts were consistent with the company’s customer service standards.
Proud Of The Team
She said: ‘We are proud of our team members who took the initiative to reach out and help a regular customer who was in distress. There are thousands of Domino’s stores across the country, but every store is really a part of their neighborhood, delivering to people in their homes, which means we often get to know our customers well.’
She continued, ‘We have many stories of how our stores have helped regular customers in ways that are big and small over the years, which is a level of customer service and commitment to our communities that we hope everyone will emulate.’
Doing Their Job
The employees at Domino’s do not see themselves as heroes… Fuller explained, “I think we were just doing our job checking in on someone we know who orders a lot. We felt like we needed to do something.”
The humility and compassion demonstrated by the employees was inspiring. However, the media still took the story and ran with it, it spread far and wide throughout the town. It even made it nationwide and something else was in store…
Fuller went on Good Morning America as well as her assistant manager, Jenny Seiber. The two were interviewed and asked to recall the events as they happened. The hosts thanked and praised them for following their instincts and simply doing the moral thing.
They also gave updates on Alexander’s condition since they had visited him in hospital. Seiber discussed with host Robin Roberts that she had visited Alexander three times since his arrival at the hospital.
Out Of It
She went on to say that the first day he was “out of it” and was only able to respond with a simple yes or no. However, the next day he seemed better and on the third day, he was transferred to the rehabilitation wing of the hospital.
Suddenly, the two employees were given a huge surprise… Roberts continued by announcing, “Since you guys are superheroes, we’re gonna send you to Captain America: Civil War.” The entire restaurant was gifted with tickets but this was not it.
Domino’s corporate office would be sending the managers as well as Tracey Hamblen to the DFomino’s Worldwide Rally. This is an annual convention hosted in Las Vegas for Domino’s members. Surely, its the least of what these three life-savers deserve.
It seems that these Domino’s employees were getting heaps of appreciation from all directions for what they did. The Marion County Sheriff’s Office said: “Thanks to the quick actions of Mr. Hamblen, Mr. Alexander is in stable condition at the Salem Hospital.”
“The Sheriff’s Office would like to personally thank Mr. Hamblen for his quick actions and willingness to take time out of his day to care for others.” It’s great that these heroes are getting rewarded for the incredible thing they’ve done.
As the days went by, the employees kept on going to the hospital to visit Alexander and make sure he was on the mend. They checked to see that he had everything he needed and wanted to show him that they truly cared.
On The Mend
As of now, we know that Kirk was slowly recovering in the hospital. We sure hope he was able to go back home and get back to his beloved routine again and keep ordering his favorite foods from Domino’s!